You in Young

You in Young is about doing your best at all times to improve the customer experience. Your stories and suggestions will help Young to constantly improve the customer Experience. Lets put the YOU in Young!

Delivering an exceptional customer experience

From: Travis Holt  Store: Chev Mark Christiansen called in about a month ago, apologizing for being late… Because he was picking up one of his customers from home to pick up there car that was having service on it. How about that for customer service… Putting the You in Young!...

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Kudos

From: Curtis Groft Store: Avis This is an email received from a customer about their experience with Boomer Smith and Dylan Schickel and other staff. ————————————- Boomer Smith, First, let me say Thank You, to you and to your company for taking the time and putting forth the effort to help me and my family out to get into a...

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Going above and beyond at Young Chevy

From: Mark Christiansen Store: Young Chevrolet Here a Young Chevy you will always hear Barb Little walking around telling us that “You need to own the customers around you whether or not they are your customers. You need to make it the best experience possible.” Aside from the normal, “Can I get you something to drink.” I overheard a unique exchange where some customers...

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Upset customer – Maintaining your composure

From: Kerri Davis Store: Young Chevrolet Travis holt was assisting an elderly couple who misunderstood when their appointment date was and arrived on the wrong day. They asked for a running $1,000 car. when Travis advised them that we did not carry a running driving car at that price the elderly gentleman got disgruntled and was screaming and cursing. He then started to yell that we owed them a...

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Working harder to help customers

From: Diana Store: Buick GMC Contact: diana.medina@youngbuickgmc.com Subject: Service Experience A few months ago we had a customer come in for service and he thought his car would be done before the end of the day. We had to order parts for it because we didn’t have them in shop. When the customer came in Adam the service technician came out to explain to him what was wrong with the car...

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Staying True to Yourself – Being Okay…

From: YAG-U Store: YOUNG AUTO MALL Chantel Sanders I recently had the opportunity to observe Chantel Sanders while working with an upset customer. The customer was angry due to the unavailability of recalled parts, Chantel was patient and understanding. She explained the manufacturers procedure and that it sometimes required time to get possession of the needed parts. The customer had been...

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