Sales

Problem Behavior vs. Ownership of the Problem

Problem Behavior vs. Ownership of the Problem

Discover why the person with the bad behavior isn’t always the one with the problem.  Once you realize that his behavior is your problem, you can do something about it.  

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Welcome To The Young Automotive Group

Welcome To The Young Automotive Group

Whether you are part of a newly-acquired dealership, or just new to the Young Automotive Group organization, we’re excited to have you with us.  

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Why Is The Customer Treating Me This Way?

Why Is The Customer Treating Me This Way?

By Jeff Taylor I want to start off by reminding you that we are all salespeople, no matter what our formal title is. In other words, we represent our company to the public. So during this discussion, you need to think of yourself as a salesperson. With that said, I have some bad news for all of you “salespeople” (that’s all of you, remember?). The bad news is that most people...

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13 Reasons You Aren’t As Successful As You Should Be

13 Reasons You Aren’t As Successful As You Should Be

Brace yourself.  Do any of these apply to you?  If so, what are you going to do about...

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“Do It Scared”

“Do It Scared”

Here is a great story told by Rory Vaden in his book, Take The Stairs.  In this account he reminds us that action is the cure for fear, something we can all benefit from. “I once heard the true story of a woman who was trapped in a burning building on a very high floor. She had an intense fear of heights and also an intense fear of closed-in spaces, so when the fire alarm went off, she...

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Sales Advice for Service Advisors

Sales Advice for Service Advisors

Here is some great advice from Mike Jacobsen, Service Manager at Young Ford. It’s written for the Service Department, but I think the principles apply to all of us. – Jeff The first thing as a Service Consultant is having the right “ATTITUDE, APTITUDE & ETHICS” rather than product knowledge. Understand that people do business with people, not with companies. Having remarkable...

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