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Young Automotive Online

Posted by on May 18, 2016 in Uncategorized | 0 comments

Young Automotive Online

Young Automotive Online – our online virtual training system is up and running with all new content for sales and service. Visit www.yag-u.com and click on the online training center option to access the new Young Automotive Online! All usernames and passwords are the same for existing online users. New users can gain access by using their email address and retyping their email address as the password...

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6 Ways to Make Getting Up Early Work for You

Posted by on May 13, 2016 in Uncategorized | 0 comments

6 Ways to Make Getting Up Early Work for You

Accomplishing a new goal? Just wanting a more productive day? Too busy to tackle tasks that are centered around personal growth? Carve out some extra time every morning by following these six tips…

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Customer Service Stats to think about…

Posted by on May 3, 2016 in Uncategorized | 0 comments

Customer Service Stats to think about…

Have you made customer service a top priority this week? If not, these stats will make you think twice:

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Customer Service Facts

Posted by on May 3, 2016 in Customer Service | 0 comments

Customer Service Facts

Have you made customer service a top priority this week? If not, these stats will make you think twice:  

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Customer Service Training – Round 2

Posted by on Apr 27, 2016 in Uncategorized | 0 comments

Customer Service Training – Round 2

Customer Service Training Program – Round 2 will kick off on Thursday May 19, 2016 at Avis. Please mark your calendars and share these dates with your teams. Customer Service Training needs to be completed by each employee once per year. Customer Service Training consists of three seperate one hour workshops....

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Working harder to help customers

Posted by on Apr 21, 2016 in You in Young | 0 comments

From: Diana Store: Buick GMC Contact: diana.medina@youngbuickgmc.com Subject: Service Experience A few months ago we had a customer come in for service and he thought his car would be done before the end of the day. We had to order parts for it because we didn’t have them in shop. When the customer came in Adam the service technician came out to explain to him what was wrong with the car and he was upset his car wasn’t finished and expressed his frustration that he was leaving town early in the morning and needed his car to do so....

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Sales Training Program #13 (Round 2)

Posted by on Apr 7, 2016 in Training, Uncategorized | 0 comments

Sales Training Program #13 (Round 2)

STP 13 Poster Sales Training Program – 2016 Round 2 will kick off on Monday April 11th at 8AM. Please mark your calendars and share these dates with your teams. As usual, all titles are invited to attend (regardless of department) and a video/web conferencing URL will be provided for remote attendees the Friday before in a separate email invitation. We are looking forward to introducing multiple new concepts throughout the year and making each round unique. Please reach out with any...

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Staying True to Yourself – Being Okay…

Posted by on Mar 31, 2016 in You in Young | 0 comments

From: YAG-U Store: YOUNG AUTO MALL Chantel Sanders I recently had the opportunity to observe Chantel Sanders while working with an upset customer. The customer was angry due to the unavailability of recalled parts, Chantel was patient and understanding. She explained the manufacturers procedure and that it sometimes required time to get possession of the needed parts. The customer had been having a challenging day and turned irate towards Chantel and the department. Chantel applied the okay-not okay principle by letting the customer know she...

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Exceptional Service

Posted by on Mar 29, 2016 in You in Young | 0 comments

A young lady pulled into the Subaru dealership. You could tell right off something was wrong with her vehicle. She had a flat tire. She wasn’t here for sales or service, she just needed to pull over. Bradlee Simmons was fast to act and assisted her without any hesitation. Go Bradlee! Kindness and Courtesy are always at the root of a positive customer experience… From: Amy Blue Store: Subaru Subject: Exceptional Service  

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