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Sales Training Program – New Round

Posted by on Jul 15, 2016 in Uncategorized | 0 comments

Sales Training Program – New Round

Sales Training Program – Will kick off on Monday July 18, 2016 at Avis. Essential for new Sales People! Please mark your calendars and share these dates with your teams. Look forward to seeing you there!

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Be the Buffalo!

Posted by on Jun 16, 2016 in Uncategorized | 0 comments

Be the Buffalo!

Be the Buffalo!    

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Delivering an exceptional customer experience

Posted by on Jun 13, 2016 in You in Young | 0 comments

From: Travis Holt  Store: Chev Mark Christiansen called in about a month ago, apologizing for being late… Because he was picking up one of his customers from home to pick up there car that was having service on it. How about that for customer service… Putting the You in Young! Kabam!

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Here’s to a great ‘You in Young’ Submission!

Posted by on Jun 8, 2016 in Uncategorized | 0 comments

Here’s to a great ‘You in Young’ Submission!

Congratulations Diana from Buick GMC for submitting an excellent story about Adam Peterson in reference to good Customer Service! They both received the You in Young spiff for the story in the link below: http://yag-u.com/going-above-and-beyond/ Keep up the good work!

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Perspective…

Posted by on Jun 3, 2016 in Uncategorized | 0 comments

Perspective…

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Kudos

Posted by on May 23, 2016 in You in Young | 0 comments

From: Curtis Groft Store: Avis This is an email received from a customer about their experience with Boomer Smith and Dylan Schickel and other staff. ————————————- Boomer Smith, First, let me say Thank You, to you and to your company for taking the time and putting forth the effort to help me and my family out to get into a reliable car. I understood we were under a lot of money with the Buick but their professionalism you and your company had with my wife to get her in a...

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The YAG Ecosystem

Posted by on May 20, 2016 in Uncategorized | 0 comments

The YAG Ecosystem

During Customer Service Training, we cover a little about Business Ecosystems and what the YAG Ecosystem is made up of… Examine the “YAG Ecosystem” more closely by referring to the article below…

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Going above and beyond at Young Chevy

Posted by on May 20, 2016 in You in Young | 0 comments

From: Mark Christiansen Store: Young Chevrolet Here a Young Chevy you will always hear Barb Little walking around telling us that “You need to own the customers around you whether or not they are your customers. You need to make it the best experience possible.” Aside from the normal, “Can I get you something to drink.” I overheard a unique exchange where some customers were urgently in need of a ride and Barb not only offered them a ride but also the keys to her own equinox she had just purchased. I was blown away by...

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Upset customer – Maintaining your composure

Posted by on May 20, 2016 in You in Young | 0 comments

From: Kerri Davis Store: Young Chevrolet Travis holt was assisting an elderly couple who misunderstood when their appointment date was and arrived on the wrong day. They asked for a running $1,000 car. when Travis advised them that we did not carry a running driving car at that price the elderly gentleman got disgruntled and was screaming and cursing. He then started to yell that we owed them a ride and it wasn’t fair that we were going to leave them like this and we screwed them over. Travis maintained his composure – kept calm...

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