YAG-U

Perspective…

Perspective…

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Kudos

From: Curtis Groft Store: Avis This is an email received from a customer about their experience with Boomer Smith and Dylan Schickel and other staff. ————————————- Boomer Smith, First, let me say Thank You, to you and to your company for taking the time and putting forth the effort to help me and my family out to get into a...

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The YAG Ecosystem

The YAG Ecosystem

During Customer Service Training, we cover a little about Business Ecosystems and what the YAG Ecosystem is made up of… Examine the “YAG Ecosystem” more closely by referring to the article...

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Going above and beyond at Young Chevy

From: Mark Christiansen Store: Young Chevrolet Here a Young Chevy you will always hear Barb Little walking around telling us that “You need to own the customers around you whether or not they are your customers. You need to make it the best experience possible.” Aside from the normal, “Can I get you something to drink.” I overheard a unique exchange where some customers...

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Upset customer – Maintaining your composure

From: Kerri Davis Store: Young Chevrolet Travis holt was assisting an elderly couple who misunderstood when their appointment date was and arrived on the wrong day. They asked for a running $1,000 car. when Travis advised them that we did not carry a running driving car at that price the elderly gentleman got disgruntled and was screaming and cursing. He then started to yell that we owed them a...

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